Refund policy

At UrbanCrown, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 3 days of receiving your order.

To be eligible for a return, the product must be unused, unwashed, in its original condition, and returned with all original tags and packaging intact. Return requests submitted after 3 days from the delivery date will not be accepted.

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Products that have been used, washed, damaged by the customer, or returned without original tags and packaging are not eligible for a refund or exchange.

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with your order details and clear photos of the product. We will review the issue and arrange a replacement, exchange, or refund where applicable.

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.