Shipping policy

At UrbanCrown, we are committed to delivering your orders quickly and securely.

Once an order is placed, it is processed and dispatched within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery times may vary depending on your location. Most orders are delivered within 3–7 business days after dispatch. During peak seasons, sales events, or unforeseen circumstances, delivery times may be slightly longer.

After your order has been shipped, you will receive a confirmation message with tracking details, allowing you to monitor the status of your shipment.

Customers are responsible for providing accurate shipping information at the time of purchase. UrbanCrown is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

Shipping charges, if applicable, will be displayed at checkout before payment is completed. Any promotional free shipping offers will be subject to the terms and conditions specified during the promotion.

In the event that a package is lost, damaged, or significantly delayed during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and provide appropriate assistance.

UrbanCrown currently ships to locations where our delivery partners operate. Availability of shipping services may vary depending on the destination.

UrbanCrown reserves the right to update or modify this Shipping Policy at any time without prior notice.